Refund policy

Return & Refund Policy

At Motilight, we strive to provide high-quality products and excellent customer service.

Returns

We do not accept returns or offer refunds for products due to change of mind, incorrect ordering, or any reason other than receiving a defective, damaged, or incorrect item.

Please review your order carefully before completing your purchase.

Defective, Damaged, or Incorrect Items

Please inspect your order upon delivery. If you receive a product that is defective, damaged, or incorrect, contact us within 30 days of receiving your order at support@motilight.com.

To help us evaluate your claim, please include:

  • Your order number.

  • A description of the issue.

  • Clear photos or videos showing the defect or damage.

Once we verify the issue, we will provide a full refund to your original payment method. If necessary, we may also request that the defective item be returned before processing the refund. Return instructions will be provided by our support team.

Items returned without prior authorization will not be accepted.

Non-Returnable Items

Except in cases where an item is confirmed to be defective, damaged, or incorrect, all sales are final.

We also do not accept returns or refunds for:

  • Sale or clearance items.

  • Gift cards.

  • Personalized or custom-made products.

  • Perishable goods.

  • Personal care products.

  • Hazardous materials, flammable liquids, or gases.

If you have questions about whether your item is eligible, please contact us before making a purchase.

Exchanges

We do not offer exchanges. If you receive a defective, damaged, or incorrect product, please contact us at support@motilight.com, and we will resolve the issue as quickly as possible.

Refunds

Refunds are issued only for products confirmed to be defective, damaged upon arrival, or incorrectly shipped.

Once your claim has been reviewed and approved, your refund will be processed to your original payment method. Please allow up to 10 business days for the refund to be processed. Depending on your bank or card issuer, it may take additional time for the funds to appear in your account.

If more than 15 business days have passed since your refund was approved, please contact us at support@motilight.com.